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Customer Service

a preferred service


We know having your car off the road can be annoying.

You don’t need the hassle of thinking about how you’re going to get the kids to school, particularly on top of the stress of having had an accident and dealing with insurance claims.

That’s why we offer a range of great services to help make things a little easier for you!


As well as being fully accredited with all major insurance companies, the friendly team at Preferred Smash Repairs can provide:

  • Pick-up and delivery – need to get your car to us but don’t know how to get home again? Ask us about our pick-up and delivery service to and from your home, workplace or other location, so you can get on with your day!
  • Courtesy car – Want to drop your vehicle off and get on with what you’ve got to do? When you make an appointment to get your vehicle repaired, simply ask us to book you in for a courtesy car! All our courtesy cars are clean, well-presented, well-maintained and will help you get on with your day while we’re working on your vehicle. Borrow one of our courtesy cars for a day or for the entire length of your repair work…it’s up to you!

With over 25 years in the repair business, our team offers high-quality repairs and a focus on making sure you’re 100% happy with the finish on your vehicle.

We don’t just say your vehicle will be as good as new, we make sure it looks better than it did before your accident or damage occurred.

Using the latest diagnostic and mechanical tools and equipment, we’ll ensure your vehicle is repaired to manufacturer specifications using genuine or high quality parts, and always offer clear and transparent communication about the status, cost and timeframe for your repairs.

All our work is guaranteed, backed by our professional team of fully qualified and passionate repairers, which is why we’re the repairer of choice for so many people in Melbourne’s west and across the city.

For more information about how the team at Preferred Smash Repairs can get you back on the road after your minor bingle or major bodywork, we invite you to give us a call today!

Find out why we're the preferred local choice for repairing your vehicle.