Reviews


4.9
Out of 5 stars
5 Stars
87
4 Stars
2
3 Stars
0
2 Stars
0
1 Stars
2



Read our reviews below showcasing our customer's experiences, and also outlining our commitment to service and happy customers. We are dedicated to customer feedback and reviews to listen to our customers and provide the best service possible.

We appreciate our customers taking the time to share their experiences and look forward to working with you.

5 out of 5 stars
google
Chris Mladenovski - February 4, 2026
Paul and the team did an amazing job — professional, efficient, and super easy to deal with. They got my car in and out quickly and the quality of the repair was excellent. Wouldn’t hesitate to use them again.
5 out of 5 stars
google
Shane Fisher - January 9, 2026
A big thank you to Paul and the team for getting our car repaired so quickly and effortlessly even over the Christmas period. They went above and beyond to help get us back on the road. Would highly recommend them to anyone looking for a reliable crash repairer.
5 out of 5 stars
google
sandra alesci - December 5, 2025
One of the best smash repairers in Altona North, Preferred Smash Repairs. My Suzuki looked brand new when I came to collect today, great detailing inside and out, such perfection in the details. Special mention to Paul, Bradley and the whole team for their dedication, professionalism and going above and beyond for the care and attention to my vehicle from start to finish. The customer service is so professional, I was updated regularly about when my parts arrived from the overall finish to collection. I highly recommend Preferred Smash Repairs to my friends and work collogues. Sandra A
5 out of 5 stars
Sandra Alesci - December 4, 2025
One happy new customer today. :) A big thank you to Paul, Bradley and the team at Preferred Smash Repairs Altona North for installing a new rear bumper bar and taillight parts to my Suzuki, the color was such an amazing perfect match, and Paul magically wiped away the scuff marks on my rear passenger side that I pointed out and they also detailed my car to perfection. I recommend anyone to bring there car to Preferred Smash Repairs, they care, are honest and professional, I will definingly be brining my car to this elite smash repairer. Keep up the amazing work. Sandra. A
5 out of 5 stars
google
Fergus King - November 10, 2025
My son got into an accident. Paul arranged transit of the car to his site because roadworthiness was an issue, and dealt with the repairs as soon as delivery of parts allowed. He was most flexible with excess payments as my son had incurred the full trifecta of excesses ( young, male,P-plates) we could not have been back on the road so well or so quickly without the great team at Preferred....
5 out of 5 stars
Fergus King - November 10, 2025
My son got into an accident. Paul arranged transit of the car to his site because roadworthiness was an issue, and dealt with the repairs as soon as delivery of parts allowed. He was most flexible with excess payments as my son had incurred the full trifecta of excesses ( young, male,P-plates) we could not have been back on the road so well or so quickly without the great team at Preferred....
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